System Support Engineer

Dear Partners/Job Seekers

One of our JobPencil’s client has opening for System Support Engineer requirement, if you have matching candidates please submit their profiles, contact JobPencil service team for more details.

Title:                System Support Engineer

Location:        Seattle, WA

Duration:       12 Months+

 

Job Description:

 

·         The qualified applicant will have ample experience in I.T. Production Operations Support in a managed services environment, with a focused skill set on Billing OSS System Integrations.

·         They will help support several applications of the Billing OSS Systems, specifically from a front-end application support.

·         They will back up and help several application SMEs related to New/Existing Customer Experiences; which includes front end Customer Management System, WNP (Wireless Number Portability), and Web analyst.

·         The candidate must be able to multi task efficiently as the areas of support are broad.

·         Additionally, the candidate should exhibit strong project management skills, as well as exemplary product support skills.

·         This person will be required to work in technical and non-technical environments, communicating with a multitude of internal and external audiences.

 

The candidate should be familiar with the ITIL Foundations framework, including the full Service Lifecycle as well as Change Management, and how they are actualized in the IT workplace.

Service Delivery Manager Experience in website support:

 

Must manage the web vendor, tickets from external customers, and requests from internal customers. The analyst would need to recreate the issues reported.

• Experience in wireless number portability: Must manage supporting call center needs/training, work reports and ticket queues, as well as understand the underlying transactions that facilitate porting.

• Experience in billing system user interface support, as well as provisioning: Must manage the issues in the customer management system reported from the markets and call centers.

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We are looking forward to serving you. Please contact us for your questions and suggestions!

                                                                                                            

Regards,

JobPencil Service Team

Web: www.JobPencil.com                                                  

Phone:  614-656-1943

Fax:  614-388-5556

Email: admin@jobpencil.com

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