Law

Direct Client Need

Linux Admin
Minneapolis MN
Rate : $50/hr c2c

6-8 years

This role will provide technical subject matter expertise and operational support for the Hosting Infrastructure Services team.  Responsibilities include:

- Perform 24X7 production support (on-call rotation) for the server infrastructure environments
- Establish command and control during incident bridges and drive vendor teams towards identification and circumvention where appropriate
- Provide technical leadership and subject matter expertise during incidents linked to server/storage infrastructure
- Escalate incidents where needed to ensure appropriate resources are engaged internally and externally within the hosting vendor
- Establish diagnostic procedures or scripts to be executed during incidents to validate health of server/storage components
- Partner with application production support teams to diagnose, troubleshoot and drive closure to incidents and problems linked to server/storage infrastructure
- Lead hosting vendors through root cause analysis efforts for incidents linked to server/storage infrastructure
- Establish relationships within the support organization and identify opportunities for increased collaboration or improvement
-Identify, research, and drive resolution of issues or gaps that present risk to the health of the Storage environment.
-Contribute to process development and documentation efforts (e.g. Monitoring /Alerting processes, Reporting processes, etc)
-Document standard operating procedures.

-
Mayank Sharma
IDC Technologies Inc.
Ph : 408-852-7193
Email: mayank@idctechnologies.com
GTalk: mayank.cts@gmail.com
Yahoo IM : sharmayank22

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