Law

Job Title: Desktop Support Specialist

Location:  Charleston, SC

Duration: 2 Months

Client: State of SC

Note: Need local candidate

SCOPE OF THE PROJECT: 

THIS PROJECT ENTAILS WORKING AS A PART OF A PROJECT TEAM TO IDENTIFY, PREPARE AND ORGANIZE TECHNOLOGY ASSETS FOR REDEPLOYMENT AND/OR TRANSPORTATION TO CLIENT FACILITIES, DEPLOY AND INSTALL PERIPHERAL DEVICES SUCH AS PRINTERS, COPIERS AND SPECIALIZED EQUIPMENT, INTEGRATE AND TEST VARIOUS TECHNOLOGIES FOR CLASSROOM OPERATION. TECHNOLOGIES INCLUDE SMARTBOARD, DOCUMENT CAMERA, DOCKING STATION AND SOUND ENHANCEMENT. THIS PROJECT ALSO ENTAILS PROVIDING FRONT LINE TECHNICAL SUPPORT TO STAFF BEFORE, DURING AND UPON OCCUPANCY OF NEW FACILITY. 

DAILY DUTIES / RESPONSIBILITIES:

DAILY DUTIES WILL ENTAIL THE PLANNING, PREPARATION OF DAILY ASSIGNMENTS UNDER THE SUPERVISION OF A PROJECT MANAGER. RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: INSTALLING TECHNOLOGY DEVICES, ASSET TAGGING DEVICES, INPUTTING INVENTORY INFORMATION, VERIFYING DEVICE FUNCTIONALITY, CONFIGURING DEVICES FOR DEPLOYMENT, ANSWERING TECHNICAL QUESTIONS PRESENTED BY END USERS, DOCUMENTING ALL RELEVANT INFORMATION FOR PROJECT ARCHIVES, TECHNICAL TROUBLESHOOTING AND PROVIDING UPDATES TO PROJECT MANAGER. 

Configures and installs software for IT users' desktops and laptops. Involved in the installation and rollout of new software packages, upgrades and new desktop hardware. Maintains desktop software and hardware; supports mobile workforce. Provides Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems. Troubleshoots problems using scripts and checklists as guides. Escalates to Tier 3 support when necessary. Documents problems and resolutions. May perform end-user training. Strong customer service skills are important in this position. Participates in the testing and evaluation of new desktop packages and implements prototypes.

REQUIRED SKILLS :

COMMUNICATIONS, INTERPERSONAL AND ORGANIZATIONAL 

PREFERRED SKILLS: 

MICROSOFT OFFICE SUITE, EXCEL, WORD, E-MAIL PROFICIENCY, FILE ORGANIZATION

REQUIRED EDUCATION: 

HIGH SCHOOL DIPLOMA

REQUIRED CERTIFICATIONS:

CC

REQUIRED: Valid Driver's License, Reliable Transportation