Direct Client // Help Desk // Trenton, NJ
Hiring: Help Desk / Trenton, NJ
Direct Client
Job Title: Help Desk
Location: Trenton, NJ
Duration: 5 months
$20hr
In person interview
Windows 7 Post Migration Tasks: Answer client calls and identify and respond to those related to Windows 7 post migration issues.
Attempt to resolve call or route the call to appropriate staff members. Enter information into DORES Service Center.
Avaya Call Center Implementation: Receive training on new Avaya Call Center procedures. Answer calls in accordance with procedures and provide input for system troubleshooting.
New Service Request Management Implementation: After responding to calls, enter information into new service center system. Participate in testing, assist with data transfer and provide input for system troubleshooting and refinement.
Office 365 Implementation: Respond to calls related to implementation calls of the Office 365 roll out.
Experience providing Tier 2 technology phone support to clients. Required 2 Years
Good customer relationship skills. Required 2 Years
Experience with Office 2010 Required 2 Years
Experience with Office 365 Highly desired 1 Years
Expericene with Windows 7 Required 2 Years
Experience using Peregine Service Center Nice to have 1 Years
Please send resume to
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