Direct client requirement for Help Desk Services
Dear Partners/Job Seekers,
One of our JobPencil'scustomer has direct client opening for Help Desk Services requirement, if you have matching candidates please submit their profiles to admin@jobpencil.com or contact JobPencil service team for more details.
Help Desk Services
Duration: 1+ year
Location: Polk County, Iowa
In Person Only
This position will provide Help Desk Services for the Iowa Health Information Network (IHIN)
The candidate will provide help desk services for the Iowa Health Information Network (IHIN). They will setup users, reset passwords, inactivate/update users. They will also conduct portal training for new users and update technical documentation for the end user. Enter customer Opt-outs into the IHIN, they will run activity reports as needed. In addition they will conduct user acceptance testing for the IHIN Portal.
| Skills | Required | Experience |
| Attention to Detail
| 3 Years |
|
| Communication Skills
| 3 Years |
|
| Phone Skills
| 3 Years |
|
| Experience with User Training
| 3 Years |
|
| Experience using a ticket tracking system
| 3 Years |
|
| Experience with working with a Vendor troubleshooting a 3rd party application
| 3 Years |
|
| Experience creating user documentation (training manual, cheat sheets, etc)
| 3 Years |
|
JobPencil Service Team
Web: www.JobPencil.com
Phone: 614-525-9205
Fax: 614-388-5556
Email: admin@jobpencil.com
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