Law

 PLEASE SEND REPLIES TO maria.agnes@itstrategiesinc.com.....

Need a strong consultant with strong com skills around help desk and it service management experience.

 

Position:  Project Manager IT Service Management (ITSM), with Application Help Desk/Ticketing Management experience

Location: Burlington MA

Duration: 4+ months ( could go much longer)

Rate: $ 65-70/hr

 

This resource will manage the help desk ticketing system for multiple applications including  ERP and CRM applications.

 

The resource will oversee and act as a " go between"  for the help desk ticketing system between the internal Business Analyst team and the managed services vendors that will  be resolving the software application ticket issues.

Ideally this resource could also evaluate the current ticketing system and the managed services vendors and applications it is connected to and make recommendations for improved performance and workflow,  and/or what ticketing system should be used.

 

Familiarity and experience with, IT Service Management (ITSM), is the practice of managing information technology systems through the use of processes that align with business needs while delivering end-to-end services to business customers and end users. 

 

 

MUST HAVE EXPERIENCE:

ERP, CRM application Helpdesk ticketing system management

 

Client is running and it would be a plus if the resource has experience with:

Oracle EBS,  

Oracle CRM OnDemand

Sharepoint  

Footprint ticketing software, from Numara Software

 

 

Thanks and Regards,

 

Maria Agnes          

Sales/Account Executive

Integrated Technology Strategies Inc;

Phone: 856-479-7016

Fax: 856-494-1333

Email: maria.agnes@itstrategiesinc.com

Website: www.itstrategiesinc.com

 

Yahoo: mcagnesj@yahoo.co.in; Gtalk: magnes.staffing@gmail.com

 

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