Law

Hi,

Please find the job description below and contact me if you have any
questions at lina@tansoncorp.com

Job Title : IT Application Support II
Location : St.Paul,MN
Duration : 06 Months ( Contract)
Pay Range : Negotiable

Complete Project Description:

Provide support and daily issue resolution.
Respond to help desk tickets within established service levels.
Work to research and document help desk tickets which become
maintenance and enhancement requests.
Provide a timely response to telephone and email requests from users.
Follow up with development group and product manager to identify and
resolve problems with the applications.
Maintain and update end-user documentation for the application.
Work with the Technology Training Group as needed to train end-users
for offices world wide, including the creation and update of training
materials.
Provide timely communication to users and product manager regarding
all aspects of the products.
Responsible for setting up and maintaining user permissions.
Prepare monthly reports / indicators regarding user requests and
performance statistics.
Flexible Work Schedule will be required (day/evening rotation or
fixed).
Some home-based work via broadband internet may be possible.
24/7 Hotline Cell phone sharing will be required for nights and
weekends.
This coverage will be rotated among Tech Support staff

Behavior Characteristics:
"Excellent verbal and written communication skills
"Committed to meeting deadlines
"Ability to accurately estimate work effort
"Ability to work independently and as part of a team
"Ability to learn quickly

Please complete the following and send back with your updated resume.
Full Name
Hourly rate:
Day Phone #:
Evening Phone #:
Cell Phone #:
Availability:
Current City/State:
Work Status (US Citizen / Green Card / Others):

If this project does not match your exact skills perhaps you know of
someone with the necessary experience and availability. If so, please
feel free to forward this email at your discretion.

For further details please contact: Lina e-Mail: lina@tansoncorp.com

Tanson is EOE/AA

Tanson Corp. is a Minnesota based Technology Company offering
competitive services in IT consulting and staff augmentation providing
technology staffing, consulting, and project-based services in onsite,
offsite and offshore environments. To view all our positions take a
look at "Careers" at www.tansoncorp.com

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