Cisco Call Manager // Long Beach, CA // Contract (minimum 1 year but predicted to go longer)
Dear Associate,
Hope you are doing well.
I am a technical recruiter with Panzer Solutions LLC Software
Implementing and IT consulting company located in CT. Please
go through the Job Description and send me your updated
resume with contact information.
Title: Cisco Call Manager Engineers (Gateway)
Location : Long Beach, CA
Duration : Contract (minimum 1 year but predicted to go longer)
JOB DESCRIPTION:
Molina Healthcare is seeking 2 Cisco Call Manager Engineers. These Telephony Engineers will assist with design, development, implementation, and analysis of
technical systems and interfaces relating to telephony technologies, specifically VOIP based systems.
These Engineers will participate in design reviews, system reviews, implementations, troubleshooting and a variety of related tasks. In addition to Cisco Call Manager,
Telephony, CVP Scripting, ICM Scripting, IVR and VoIP experience, these Engineers will have strong expertise in Gateway configuration & troubleshooting.
Assist with the design, build and implement local and enterprise-wide call center and Telephony solutions and interfaces.
This includes convergence of voice and data technologies and integration with legacy systems.
Troubleshooting of Telephony related problems including VOIP, Call Center and Legacy system integration issues and to see them to their resolution.
Interface on regular basis with Business units/customer to ensure quick problem resolution and to convert their needs into technical solutions.
Develop and Maintain the Documentation for Telephony/Call center architecture, call flow design drawings, installation procedures and other related information.
Ensure all the Telephony related customer reporting is fully operational and provide support in case of problems.
Define, Evaluate, Test, and recommend new telephony and Call Center technologies.
Complies with required workplace safety standards.
Experience:
5+ years experience in Voice and Data Networking technologies
3+ years experience in network performance, scalability, security, reliability and fault tolerance.
Knowledge of industry standards and practices related to Telephony in general and VOIP in particular.
Expert troubleshooting skills
Ability to convert business needs into technical solutions.
Excellent oral and written communication skills
Certifications:
Preference for Cisco Certifications (CCNA, CCNP, CCNV, etc.)
KNOWLEDGE, SKILLS, & ABILITIES
REQUIRED:
Cisco Call Manager v7.0
Gateway (configuration & troubleshooting)
IVR
VoIP
CVP Scripting
ICM Scripting
Telephony
PREFERRED:
VMWare
Cisco Call Manager v8.5
Cisco Certifications
EDUCATIONS AND EXPERIENCE
Required Education / Experience
Bachelor's degree in Computer Science or equivalent work experience.
Thanks
Tom Hanks| Sr.Technical Recruiter
Panzer Solutions LLc
45 Stuart Ave, K
Norwalk, CT 06850 USA
Voice: 203-347-9129
_________________________
Thanks
Tom Hanks | Technical Recruiter
Panzer Solutions LLC
45 Stuart Ave, K
Norwalk CT 06850 USA
Direct: 203-347-9129
Fax: (203) 286-1457
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