Immediate Need for Sr Unified Comunications Engineer
Position: Sr Unified Comunications Engineer
Location:Plano,TX and Santa Clara,CA
Duration: 6 Months
Job Description:
In collaboration with Architecture team, develop and maintain the product and systems strategy for integrating unified communications systems at McAfee including, Avaya telephony, Polycom video, Microsoft Lync, and others.
Identify and document use cases and requirements of functional areas that can be addressed with unified communications solutions.
Develop and deliver training, documentation, and operational processes for unified communications services.
Consult with internal customers to design unified communication and collaboration solutions that meet their business requirements and schedules.
Develop project plans for assigned work and manage those projects to satisfactory completion within all McAfee policies and processes.
Develop and implement unified communications solutions and services.
In collaboration with Architecture, and Operations teams, develop and implement standards for unified communications systems implementation, operation, documentation, changes.
Document all configuration and solution designs according to defined standards.
Interface with external maintenance, service, and outsourcing vendors.
Respond to requests and incidents in a timely fashion and resolve them according to established service standards.
Provide recommendations for process and technology improvements to the IT organization and the customer organization.
Participate and/or lead cross functional project teams.
Required:
• Able to anticipate change and redirect efforts to minimize its impact.
• Able to complete work without significant direction
• Able to develop resolutions to complex problems that require frequent use of creativity
• Able to use judgment within broadly defined policies and practices
Expert skills in the following:
• Windows server and desktop operating system environment
• Polycom video end-points and infrastructure
• Training and documentation development
• Web and audio collaboration platforms from Adobe, Cisco, and others
• Business Requirements gathering, analysis, and solution development
• Trouble-shooting and service restoral
• Microsoft Lync application and configuration
• SIP and H.323 protocols and their design, implementation, and use in a unified communications environment
Proficient in the following:
• Avaya Communications Manager version 5 and above in both TDM and IP configurations and Avaya distributed Communications Manager architecture
• Centralized and automated installation and management of unified communications software in a Microsoft operating system environment
• Project Management and coordination
• Vendor management and coordination
• International implementations/operations of unified communications systems
• Microsoft Office Suite
• Communication abilities to executive, operational, and technical personnel in both the IT and customer organizations
• Call admission control and its application in a global enterprise architecture
Advantageous skills:
ITIL process frameworks
Computer Telephony application integration
SIP based telephony and trunking technologies
Session Border Controller technology
Level IV is Expert with 6-8 years of Experience
Regards,
David Mills
ITBrainiac Inc
Direct: 609-606-2634
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