Law

Job Title: Computer Operator

Location: Columbia, SC

Duration: 12 months

There are the possibility of three shifts.

7:00am to 3:30; 8:00am to 5:00pm; 11:00am to 8:00pm

Please make sure that the top of resumes reflect the candidates understanding of the possibility of changing shift work.

SCOPE OF PROJECT

Background:

The South Carolina Department of Revenue (SCDOR) has, as a strategic asset for the agency, a Computer Operations system that provides the agency with timely information regarding compliance, tax collections and financial forecasting. Currently, we are short three positions do to untimely departures and the current staff has to work substantial hours above their normal working schedule to keep up with work requirements. This organization will phase out over the next three years as the new COTS tax system is deployed. For that reason, we would like to maintain/replace current staffing levels with contractors.

Summary:

As the size and complexity of the Computer Operations system has grown and is currently a 24x7 operation. The intent of this work order is to supplement the DOR Support and Maintenance functions focusing on the batch processing of mainframe jobs and SCITS job processing with is the responsibility of this organizational team.

Under general supervision, the Computer Operator will be reporting directly to the Computer Operations Manager and TSD division of South Carolina DOR. One main focus of this position is to supplement the current staffing levels in accordance with the needs of the Agency's SCITTS and mainframe operations. The Computer Operator must possess knowledge and experience of a MainFrame computer using CA7 scheduling software and server based computers using Autosys. General duties include managing daily shifts in Computer Operations, monitoring MainFrame job activity, assisting with AutoSys and other related duties in a computer room environment. Effectively research and provide guidance leading to solutions with our strategic direction initiatives, monitoring network infrastructure and security, assisting in supporting disaster recover/failover scenarios. The Computer Operator must be a team player that ensures the stability and integrity of network, data and server services through monitoring, maintenance, support, and optimization of all server and mainframe systems. This individual will be required for work both day and evening shifts as directed. Experience in these areas would be a plus: maintenance and operation of mail inserter and preparation of mailing.

GENERAL RESPONSIBILITIES

Non-Technical

Effectively interact and communicate with peers to manager-level IT professionals.

Provide feedback to team regarding product issues, enhancements and new features.

Must have initiative, drive and be a self-starter.

Ability to ask pertinent questions of others.

Proactively seek to identify, communicate and implement process related improvements.

Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders.

Collaborate extensively with peers and management to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients.

Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into the Helpdesk system and appropriately updating both client and appropriate employees of status of all issues on a timely basis.

Good customer skills, be attentive to detail, and responsive to customer tickets.

Ability to perform unattended troubleshooting, document said troubleshooting and hand off for other techs.

Technical

Troubleshoot and recommend technical solutions for customer issues related to software setup and configuration.

Develop workaround solutions as appropriate.

Monitor and assess current systems and recommend hardware and software enhancements

Act as technical resource for other IT analysts and business units by resolving complex computer equipment and systems problems

Diagnose and resolve problems related to hardware, software, or operator error, and resolve or repair

Escalate complex problems to other groups, Help Desk, or vendors for resolution or for support under maintenance agreements.; oversee vendor work

Install, configure, test, monitor, and maintain system and application hardware, software, and peripherals for users.

Perform equipment and software upgrades

Lead and execute small projects

Maintain familiarity with current computer and network products

Adhere to corporate information security guidelines and promote information security among coworkers

Qualified candidate will be responsible for performing root cause analysis/resolution.

Performs other duties and special projects as assigned.

Schedule, submit and monitor MainFrame jobs using BlueZone and modify JCL.

Perform MainFrame backups and batch cycle updates.

Monitor Autosys software and assist SCITS team with daily deposit.

Maintain production printers, batch reports and report distribution.

Computer Operator will also be responsible for sending and receiving electronic data files.

SKILLS REQUIRED:

At least 2 years experience or Associate's degree in Information Technology

Windows 7 and Microsoft Outlook Exchange 2010/2012

Background using document sorter

Printing from MainFrame high speed printer

Receving and sending electronic files

SKILLS PREFERRED:

Preferred

Mainframe experience

Knowledge of PC's

Knowledge of high speed printer

BlueZone software application

CA7 Workload Automation Software (Autosys)