Law

Hi,

Please let me know if you're comfortable with the below requirement ASAP.

Help desk Technician with Remedy's ITSM ticketing

Client: State of Austin (Start immediate)

Location: Austin, TX

Duration:4 -6 Months

I need a developer (ideally who has worked with Remedy's ITSM ticketing system or has worked with other ticketing systems).  He/she will be modifying the Service Request module of the tool.

Activities will include updating cues so that the agencies can enter new requests; creating cues and adding fields. Most of the work will be service catalog work. 

He/she will have a service catalog SME onsite, who this consultant would have access to.

In addition to the development role, he/she will also be responsible for development and delivery of the training materials, so some experience with LMS tools would help as well.

process documentation - any experience you can share with process maps or visio docs high level. Current state to future state.
·          writing process documentation - any experience you can share writing processes in the form of documents, work instructions manuals, step by step etc.
·          Training - experience writing training documents and training individuals.
·          Customer experience – working with customers in this case is critical. How you work with them and conduct business with them is very important.
·          Gathering requirements – working with customers to pull the right information from them again is critical.
·          Remedy experience – and how you can relate it to the above topics.

Thanks & Regards, 

Praveen Kumar Ravuru

Addon Technologies

734-956-4737 Ext 168 / 313-759-8693

praveen@addonusa.com

www.addonusa.com

Gtalk & YM: praveen.addon

"The LORD your GOD will bless you in all your produce and in all the work of your hands so that you surely rejoice"Deuteronomy 16:15 (NKJV)

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