Law

Hi,

Please let me know if you're comfortable with the below requirement ASAP.

Smart Cloud Control Desk Administrator

Location: Boston, MA

Duration: 10+ Months

Client: Commonwealth of MA

Required Skills:
This is a position for a dynamic, hands on technologist familiar with ITIL concepts in support of an active user community using SCCD to support Service Requests, Incidents, Problem and Change Management in the Information Technology Division and beyond.
Candidate must have demonstrated current knowledge of the IBM Tivoli Service Request Management and IBM SCCD application package.
Candidate must have worked in a role with significant responsibility for some part of the TSRM/SCCD product set.
Knowledge of the IBM Process Engine for deployment and general web architectures and deployment procedures is highly desirable.
A technical background with professional experience or course work using SQL, Java or other programming languages, graphical user interfaces is presumed.

Responsibilities:

The Smart Cloud Control Desk Administrator supports the SCCD application known at the Commonwealth as COMiT

1) Installing and maintaining the SCCD software from IBM including new releases and patch fixes
2) Researching and implementing requests for improvements that involve updating or creating Workflows, Escalations and Job Plans
3) Researching and implementing requests for improvements that involve using Application Designer and Database Configuration Manager
4) Researching and correcting performance issues
5) Researching and implementing inbound and outbound data feeds using the Integration Framework within SCCD
6) Mentoring Enterprise Tools staff on the use of SCCD Administrative procedures


The SCCD Administrator reports to the Director of Integration Services. Their time is spent on the following major functions:

1) Day to day duties include the responsibility for guiding the maintenance and upgrade of the SCCD application including:
a. Security design and administration
b. Workflows
c. Escalations
d. Classifications
e. Asset Management
f. Database configuration
g. Production support
h. Performance tuning
i. Problem diagnosis and resolution
j. Other work as necessary

2) The SCCD Administrator supports the adoption of ITIL and Agile processes through the effective use of the SCCD and other applications:
a. Change Management procedures
b. Problem Management procedures
c. Incident Management Procedures

Thanks & Regards, 

Praveen Kumar Ravuru

Addon Technologies

734-956-4737 Ext 168 / 313-759-8693

praveen@addonusa.com

www.addonusa.com

Gtalk & YM: praveen.addon

"The LORD your GOD will bless you in all your produce and in all the work of your hands so that you surely rejoice"Deuteronomy 16:15 (NKJV)

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