Law

Hi Partners,

Kindly let me know if you have any consultant for the following requirements.

Please respond back with an updated resume and all inclusive rates to recruiter@burgeonits.com

Position: Telecom Engineer

Location: Jacksonville, FL

Duration: 6 months

Verint WFM, Call recording, CISCO Call Manager, CTIOS

Ø      L2, L3  Incident Management

Ø      Implementation, maintenance, troubleshooting, and management of all Customer Services call routing projects

Ø      Verint WFM installation and upgrades

Ø      Support of call center infrastructure

Ø      Work with the design team to implement and test new applications and scripts in the ICM design and production environments

Ø      Script and configure various changes in various ICM environments

Ø      Troubleshot CTI and Envision application configuration

Ø      Troubleshoot Verint Call recording and web portal issues

Ø      Switching technologies like STP, MST etc...

Ø      Troubleshooting network performance issues(Voice and Data)

Ø      Telecom operations – Voice, phone deployments, PBX support

Ø      Configuration / Installation  of telecom & network devices

Ø      Integration between Verint and CISCO call manager

Ø      Telecom device monitoring and Reporting

Ø      New hire phone setup & Process termination request

Ø      Troubleshooting and coordination with service provider

Ø      Cisco UCM, ICM and Voice gateways

Thanks & Regards