!! Business Analyst !! Richardson, TX !! 6-12+ Months Contract !!
Hi Folks,
Hope you are doing great there..!
I am wondering if you have consultant available for the below position, if so please respond me with their most updated resume and the best contact number to reach them to discuss about the below role ASAP. Please respond back to Avisheak.s@shstinc.com or call me on (412) 450 1316 Ext 102.
Hope you are doing great there..!
I am wondering if you have consultant available for the below position, if so please respond me with their most updated resume and the best contact number to reach them to discuss about the below role ASAP. Please respond back to Avisheak.s@shstinc.com or call me on (412) 450 1316 Ext 102.
Note : Must Be Local To TX....!!!!
Job Title : Business Analyst
Location : Richardson, TX
Duration : 6-12+ Months Contract
Location : Richardson, TX
Duration : 6-12+ Months Contract
Rate : $50 on C2C
Essential function:
Work as a liaison among stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies for one or
Work as a liaison among stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies for one or
many Call Center technology components
Analyze business problems and opportunities in the context of the requirements and recommend solutions that enable the organization to achieve its
Analyze business problems and opportunities in the context of the requirements and recommend solutions that enable the organization to achieve its
goals.
Define and document business, user, and functional requirements using appropriate documentation techniques to describe statements of the goals,
Define and document business, user, and functional requirements using appropriate documentation techniques to describe statements of the goals,
objectives, or needs of a particular stakeholder or group of stakeholders (on projects of medium and high complexity).
Translate high-level business requirements into functional specifications for the CMC or IT organization and manage changes to such specifications.
Obtain consensus by facilitating communication between business unit's) and IT from initial requirements to final implementation. From a project perspective, owns the entire Project and/or DM and ensure it is implemented based on customer needs.
Demonstrate an expertise in all business units being supported, as well as an understanding of the CMC or IT organization's systems and capabilities in order to participate in project activities and research requests on an ongoing basis.
Translate high-level business requirements into functional specifications for the CMC or IT organization and manage changes to such specifications.
Obtain consensus by facilitating communication between business unit's) and IT from initial requirements to final implementation. From a project perspective, owns the entire Project and/or DM and ensure it is implemented based on customer needs.
Demonstrate an expertise in all business units being supported, as well as an understanding of the CMC or IT organization's systems and capabilities in order to participate in project activities and research requests on an ongoing basis.
REQUIRED:
Call Center Management or operations/systems analysis OR 5 years experience in project management, method analysis, or operations/systems analysis.
Solid and recent experience using Visio
Knowledge of a workforce management scheduling software tool
Clear and concise verbal and written communication skills.
PC proficiency to include but not limited to MS Office.
Solid Facilitation, Presentation and Highly Personable individual
Call Center Management or operations/systems analysis OR 5 years experience in project management, method analysis, or operations/systems analysis.
Solid and recent experience using Visio
Knowledge of a workforce management scheduling software tool
Clear and concise verbal and written communication skills.
PC proficiency to include but not limited to MS Office.
Solid Facilitation, Presentation and Highly Personable individual
HIGHLY DESIRABLE:
Working knowledge of an ACD system
Experience with IVR design a HUGE plus
Working knowledge of an ACD system
Experience with IVR design a HUGE plus
Avisheak Singh
(412) 450 1316 Ext : 102 Office
You received this message because you are subscribed to the Google Groups "Frontier Knowledge Group" group.
To unsubscribe from this group and stop receiving emails from it, send an email to frontier-knowledge-group+unsubscribe@googlegroups.com.
To post to this group, send email to frontier-knowledge-group@googlegroups.com.
Visit this group at http://groups.google.com/group/frontier-knowledge-group?hl=en.
For more options, visit https://groups.google.com/groups/opt_out.
No comments:
Post a Comment