New job - Senior Administrator - BI - Phone-hire - Franklin- Wisconsin
A new Job, ID: 252789 was added at eJobsVille.com - For the Best Tech Jobs in Town
Title: Senior Administrator - BI posted on 2014-09-26 22:34:43
Job Description:Senior Administrator- Business Intelligence- 65031
Service Operations group
Franklin, WI 53132
6 month CTH Opportunity
W2- $48/hr
Zone Salary Range- $74,500 - $90,750
6 years' experience
BASIC FUNCTION:
Accountable for analysis, planning, patching, provisioning, coordination, communication, documentation and support of the systems infrastructure, hardware and software in order to support business applications. Responsible for using best practices and knowledge of internal or external business needs to improve and meet service level expectations. Deliver services by meeting the strategic objectives of the organization including service management, risk management and project delivery transition management.
QUALIFICATIONS:
• Bachelor's Degree in Computer Science, Information Systems or related field, or an equivalent combination of education and work experience.
• Minimum 6 years' experience in Systems Administration. Experience should include: Service Management (ITIL), Developing and documenting scripts, Strong knowledge of business intelligence tools.
• Knowledge of Engineering standards and best practices, Developing estimates for support or projects.
• Strong interpersonal skills and ability to work effectively with immediate team members, other IS areas, and clients in other departments.
• Ability to set priorities for scope, risk and quality of technology solutions to meet business needs.
• Ability to effectively communicate issues and solutions across all levels of the organization.
• Exposure to project management methodologies preferred.
Additional Information:
The individual will function as a subject matter expert for the Business Intelligence team in Service Operations (SO) with the potential to cross train in Content Management support. This involves performing incident and problem resolution, standard service requests, infrastructure monitoring and alert response, developing improvement solutions, consultation with application support and development staff and project transition involvement. The individual will be part of a 24x7 on-call rotation.
• Accountable for providing functional analysis, coordination and oversight for problem and incident management.
• Accountable to serve as an escalation point in order to deliver reliable systems by complying with ITIL Service Management methodologies for incident, problem, change, release and knowledge management. Provide feedback and recommendations on service management policy and procedure improvements in order to deliver reliable services.
• Accountable for influencing team members to take positive action and accountability for their assigned work related to the day-to-day operation of the technology they support. May be accountable for identifying and resolving issues and conflicts as they relate to technology.
• Accountable for providing primary consultation to project efforts by developing support estimates and defining support transition in order to meet both project deliverables and service objectives.
• Accountable for developing and maintaining partner relationships with Operations and Infrastructure Engineering and Architecture in order to provide SO insight into immediate and long term planning to ensure quality service delivery.
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